Thai AirAsia

Air Asia Logo

Thai AirAsia is a subsidiary of Thailand's Asia Aviation and Malaysian low-fare airline AirAsia. Today, it is the second largest Thai airline after Thai Airways International.

The operations of the airline were launched on February 2004, and the first flight was from Bangkok-Don Mueang to Hat Yai.

Thai AirAsia regularly serves international and domestic flights from Bangkok and other cities in Thailand. It was the first low-cost airline in Thailand to operate both international and domestic flights. From 2012, Thai AirAsia shifted all operations from Suvarnabhumi Airport to Don Mueang International Airport.


Thai AirAsia has a fleet of 62 aircraft, made up of 51 Airbus A320-200s and 11 Airbus A320neos.

The aircraft offers two categories of seats, which includes:

  •  Hot Seats – These seats are located at the front of the aircraft and emergency exit rows. Hot Seats offers a 29" pitch and a width of 16-17". You can be comfortable with at least 20.3 inches of legroom on hot seats. In addition, you will also get to board first.
  •  Standard Seats – With a 28" pitch and a width of 16-17", the standard leather seats of the Airbus A320 will ensure you a comfortable trip.

Thai AirAsia Destinations

The airline flies to 67 destinations in many regions, including Australia, India, Malaysia, Indonesia, Singapore, Taiwan, and of course, Thailand. 

Thai AirAsia Baggage Allowances

Checked Baggage Allowance

When you book your ticket you don’t get any check in luggage included so if you need to take anything in addition to your cabin baggage then you have to pay for a weight allowance from the following options: 15kg, 20kg, 25kg, 30kg, 40kg.

Any individual bag you check in must be less than 32kg and have dimensions less than 119cm x 119cm x 81cm. But you can bring any number of bags as long as they don’t exceed your purchased weight. So in theory you could purchase the 40kg option and bring 80 bags each weighing 0.5kg. Although we’re not sure why you would want to do that!

Cabin Baggage Allowance

Passengers are permitted one carry on bag onboard, which should be less than 56cm x 36cm x 23cm (including wheels, handles, and side pockets) in size.

In addition you can also bring a handbag, laptop bag, backpack or any other small bag as long as it doesn't exceed 40cm x 30cm x 10cm. This item should fit underneath the seat in front of you. The total weight of these two bags should be less than 7kg.

How to check-in?

Online check-in

Log in to or the AirAsia mobile app and enter your last name and booking number up to 14 days before departure. You will get an e-boarding pass or a 2D barcode, which you can use to print your boarding pass at the airport via check-in machines or ticket counters.

Online check-in closes 1 hour before the departure of domestic flights and 4 hours before international flights. Once you arrive at the airport, drop your checked baggage at the baggage counter at least an hour before the departure.

Check-in at the airport

The airport counters open 3 hours before the departure of the international flight and 2 hours before the departure of the domestic flight.

You can check-in with your valid passport, visa and your credit card used for booking 1 hour before the flight departure time.

Payment Methods

The airline has multiple payment channels and is available in most currencies to suit everyone's needs.

  • Credit or Debit Card: Payment can be made using a MasterCard, Visa, or Amex credit cards. The ticket will be issued once the payment has been made and confirmed.
  • BigPay: You can pay using your BigPay card without any processing fee.
  • Internet Banking: Payment is also possible through your Thai Internet Banking apps or platforms, including CIMB Clicks, and FPX.
  • UnionPay: You can pay using UnionPay.
  • E-Gift Voucher (eGV): Electronic Gift Voucher (eGV) is a credit-based voucher for passengers to use towards paying for their tickets. With this, the flights and add-ons can be paid using a unique voucher code.
  • BIG points: Now, passengers can also pay for flights and add-ons from a minimum of 100 BIG points. This method is not available via Manage My Booking.

Frequent Flyer Program

AirAsia has an award-winning loyalty programme known as AirAsia BIG. It is the world's first Freedom Flyer Programme. Initially, it allowed passengers to earn points on flights, but now it has expanded to add more benefits for frequent travelers, which includes:

  • Instant member discounts on flights
  • Full flight redemption for free flights
  • 24-hour members-only priority access to sales
  • Exclusive access to monthly sales

How to Earn BIG Points?

BigPay: You can use the BigPay app to pay for your travels and save on every AirAsia booking. You can even enjoy what they call the “real” exchange rate when traveling abroad with no fees.

Travel: Whenever you rent a car, book a hotel, visit attractions or take part in leisure activities with BIG's travel partners, you earn BIG points.  

Lifestyle: Enjoy attractive discount and earn BIG points from your shopping with the airline's lifestyle partners.

Points Conversion: You can also convert your bank and other loyalty points to BIG Points for exclusive rewards.

BIG Loyalty: Visit AirAsia's events where you can play games and enter contests to earn BIG Points.

How to Redeem BIG Points?

Final Call Sale: Passengers can redeem a one-way flight from 500 BIG points.

Redeem Promo Flights: BIG Fixed Points allow you to save up to 70% on your flights.

Hotels: With BIG points, members can enjoy great deals on hotels.

Travel Activities and Activities: With BIG points, you can get an exciting travel itinerary packed with activities, attractions, and hand-picked activities in more than 130 destinations.

Lifestyle: Passengers can get many lifestyle offerings from more than 238 partners.

BIG Points Top-Up: If you run out of big points or want to save them for other rewards, you can even buy extra BIG points to redeem on your flights.

Discounted Flights: Passengers can use BIG points to get a discount on ticket prices.

Additional Services


With Thai AirAsia, passengers can pick their favourite seat with an option, known as Pick A Seat. Passengers can pick an aisle, window seat, or just a seat with their family and friends for a small additional fee.

However, if you've purchased Value Pack bundle or are flying Premium Flatbed or Premium Flex, you can choose Pick A Seat for free. Value pack is a selection of pre-book add-ons that passengers could buy at the time of booking at a discounted price. These add-ons include 20kg checked baggage, meals and option to pick a standard seat.

How to book a Value Pack?

  1. Search for your flight as usual.
  2. Click on your preferred “Low Fare.”
  3. Click on “Add now” under Value Pack.
  4. Proceed with the normal booking steps.