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Thai Airways

Thai Air Logo

Thai Airways is the national carrier airline of Thailand. The airline was formed in 1988 with its headquarters in Vibhavadi Rangsit Road, Chatuchak District, Bangkok. However, the airline was originated in 1960 as a joint venture between Scandinavian Airlines and Thailand's domestic carrier, Thai Airways Company.

Operating primarily from Suvarnabhumi Airport, they have secondary hubs in Phuket and Chiang Mai. On average, the airline, at the time of writing, operates 1095 roundtrip flights per week on a domestic, regional and intercontinental routes.

Thai airways is a founder member of the Star Alliance, which is one of the world's largest global airline alliances. Also, Thai Airways is the second-largest shareholder of the low-cost airline Nok Air.

Planes

Thai Airways has a fleet of 100+ aircraft, which includes:

  • Airbus A380-800: 6
  • Boeing 747-400 (74R): 3
  • Boeing 747-400 (74N): 4
  • Airbus A350-900: 12
  • Boeing 777-300: 6
  • Boeing 777-300ER: 14
  • Boeing 777-200: 6
  • Boeing 777-200ER: 6
  • Airbus A330-300 (330): 7
  • Airbus A330-300 (33H): 7
  • Airbus A330-300 (33R): 1
  • Boeing 787: 8
  • Boeing 788: 6
  • Boeing 787-9: 2
  • Boeing 737-400: 2
  • Airbus A320-200 (320): 6
  • Airbus A320-200 (32S): 14

Thai Airways Destinations

Thai Airways Airline flies to a total of 74 destinations in 31 countries.

Inflight services

Thai Airways offers a wide array of inflight services, which includes award-winning service, inflight cuisine, and a wide-body fleet of aircraft. Here is what each class offers:

Economy Class

Internet is available in the economy class of A380, A350, B787, and selected A330 aircraft. Passengers can purchase from a variety of rate plans using a debit or credit card. The Economy Class passengers are also provided with a personal pillow and blanket if they travel for long distances.

This class offers a choice of the main course, which is accompanied by bread, fresh salad, and dessert or fresh fruits.

For entertainment, passengers can choose from over 1000 hours of music, movies, short films, games, news, and information.

Royal Silk Class

The chairs of Thai's Airbus A380s and Boeing 777s and 787s can transform to 180-degree fully flat beds. Also, the seats on all routes are customizable, allowing you to select the optimum balance of back, head, leg angle, and lumbar support.

Equipped with 15-16 inch flat screens, the aircraft also has power points and USB ports for all kinds of devices.

Before the take-off, passengers are given a hot towel and a choice of juice or champagne. For an inflight meal, passengers are offered a small appetizer, which is followed by a light first course, a fresh salad, and a house-made terrine. Selective beverages, including fine spirit, hand-picked wine, soft drink, and juice are also served throughout the flight.

Royal First Class

The first class of Airbus A380s and Boeing 747s provide spacious 8-feet long semi-private suites. Their Boeing 747 are outfitted with a seat of width 23," and the seats of Airbus A380 are 27" in width.

The aircraft is also outfitted with 180-degree fully flat beds at nearly 7 feet of the private area between each Royal First seat.

Royal First Class passengers are first offered a flute of vintage champagne, cocktail and a glass of wine or a choice of juices and soft drinks. After this, passengers can choose from a variety of courses, including soups, salads, and main course.

Thai Airways Baggage Allowances

Checked baggage weight applicable to domestic sectors:

  • Royal Silk Class – 40kg
  • Premium Economy Class – 30kg
  • Economy Class – 30kg
  • Infant (not occupying seats) – 10kg

Checked baggage weight applicable to International Sectors within Asia, Australia, New Zealand (TC3), between Europe, Africa, Middle East (TC2) and Asia, Australia, New Zealand (TC3):

  • Royal First Class – 50kg
  • Royal Silk Class – 40kg
  • Premium Economy Class – 40kg
  • Economy Class – 30kg
  • Infant (not occupying seats) – 10kg

Checked baggage by piece applicable to an international sector to/from Canada/USA:

Economy Class

You can check in up to 2 bags not exceeding 23kg. The “linear measurement” (length + width + height) of the bag should be less than 158 cm

Royal Silk Class

Passengers can carry maximum baggage of 32kg before an overweight baggage charge is applied, and the maximum number of checked bag is 2. The linear measurement (length + width + height) of the bag must not exceed 158 cm. .

Royal First Class

The passengers can take maximum luggage of 32kg before an overweight baggage charge is applied, and the maximum number of checked bag is 2. The linear measurement (length + width + height) of the bag should be less than 158 cm.

Note:

  1. Passengers travelling to an international sector to/from Canada/USA with infants not occupying a seat are allowed an additional checked baggage of no greater than 23kg and no “linear measurement” more than 115 cm.
  2. Members of the Royal Orchid Plus Gold Card (ROP) and Royal Orchid Platinum members have the privilege of one additional piece of baggage over the regular allowance in any class of travel.
  3. Special baggage fees shall be applied for unusual weights and sizes.

How To Check-In?

Thai Airways offers internet and mobile check-in options, besides the traditional check-in method.

For mobile check-in simply connect to THAI/THAI Smile online application from 2 to 24 hours before the scheduled departure of your flight.

Mobile and email boarding passes allow travellers access without having to print a copy of your boarding pass. Make sure to review the mobile boarding pass conditions and ensure that the required items are prepared in advance.

To check-in at when you arrive at the airport, head to a Thai Airways check-in counter. For international flights, make sure to arrive at least 3 hours prior to departure, while those on domestic flights must check-in at least 1 hour before departure.

Payment Methods

Passengers can make a payment using any of the following methods:

  • Credit/Debit Card: Payment can be made using a MasterCard or Visa Credit/Debit Card. JCB, UnionPay, UATP or American Express credit cards can also be used on a limited number of routes.
  • Direct payment: China pay and Alipay can be used for a journey from China. 
  • Bank Direct Debit: The passengers can make direct debit by applying for internet banking with their bank. But maximum payment allowed is 100,000 Baht.
  • Over The Counter: Passengers can complete a counter payment at Tesco Lotus, True Money, Pay at Post, M Pay, Big C, Counter Service, and Family Mart.
  • Bank ATM: The passengers can also make an ATM payment at Bangkok Bank, Krung Thai Bank, Siam Commercial Bank, Krungsri Bank, Thai Military Bank and Kasikorn Bank.  
  • Other Channels: You can make payments with PayPal, LinePay, WeChatPay, and SamsungPay. 

Frequent Flyer Program

The airline has a frequent flyer program, known as Royal Orchid Plus. It is Thai's customer loyalty program that allows the members to earn miles when flying with Star Alliance partners across the world's largest network, with Thai and with a wide variety of travel and financial partners.

Passengers can redeem these miles for a variety of awards, which include air reward and upgraded travel with Thai and Star Alliance partners, hotel stays, and lifestyle and promotional awards.

Frequent flyers, Silver, Gold and Platinum members enjoy a range of benefits and priority services, including priority reservations, check-in, baggage handling, excess baggage, lounge access airport, free upgrades, etc. depending on membership status.

How to attain basic status?

At registration, this entry status allows members to accumulate and redeem miles. Members also receive regular communications from Royal Orchid Plus.

How to attain silver status?

Silver status is achieved with Qualifying Miles, earned miles of THAI and Star Alliance airlines, on 2-month periods, 10,000 qualifying miles over 12 months or 15,000 qualifying miles over 24 months.

This is an automated process whereby, in the last activity, all eligible flights are evaluated for the 12 and 24 month periods. With each new activity, the status is re-assessed in the previous 12 and 24 months, ensuring that all eligible flights are counted towards Silver status.

How to attain gold status?

Gold status is attained with Qualifying Miles, the miles that are earned with Star Alliance and Thai airlines, during two rolling month periods - 80,000 Qualifying miles during 24 months, or 50,000 Qualifying miles during 12 months.

Also, if passengers complete 40 international sectors on Thai in any 12 rolling month periods, they attain Gold status.

How to attain platinum status?

Platinum status of Royal Orchid Plus is attained with the accumulation of 80,000 miles with Thai, for paid fare travel in Royal Silk Class a Royal First Class only.

The accumulation of these 80,000 miles should be during each of 2 consecutive periods, each with 12 consecutive months on a rolling basis.

Note: Qualifying Miles, also called Q miles, are the actual miles flown with additional mile class of THAI, THAI Smile, and Star Alliance airlines.

Thai Airways Destinations

Thai Airways Routes

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