Thai Smile Airline is a regional airline based in Thailand. The airline is a wholly-owned low-cost subsidiary of Thai Airways.
Thai Smile Airline was founded in and started its operations in 2012. The company is headquartered in Bangkok with its hub at Suvarnabhumi Airport.
Initially named Thai Wings, plans for Thai Smile Airline the airline was intended to operate in the market gap between low-cost carriers and full-service airlines, but now the brand serves as Thai Airways’ Low-Cost Carrier.
The airline has a fleet of 20 Airbus A320-200s, which includes six Airbus A320-200s and fourteen Airbus A320-200SLs.
The cabins are configured into two classes – Smile and Smile Plus.
Some of the Thai Smile Airbus A320-200s are equipped to accommodate Smile Plus seating (extra legroom) and have a total of 166 seats. The rest of are fitted with 174 economy seats.
Being a business class, the middle seat of Smile Plus is always kept empty to allow passengers more space. It features 12 seats on domestic flights and 16 seats on international flights.
The airline flies to a total of 30 destinations primarily in Thailand but also in India, China, Cambodia, Malaysia, Laos, and Myanmar.
Thai Smile has a two-class configuration -
Domestic flight offers Economy (Smile Class) and Premium Economy (Smile Plus), whereas the International flights operated by the airline only offer Economy Class.
Passengers are allowed to carry a cabin item measuring a maximum of 56 x 45 x 25 cm and weighing a maximum of 7 kg. Additionally, passengers may have another personal item as hand luggage such as a camera bag, walking stick, etc.
All Thai Smile passengers receive 20 kg of checked baggage. Passengers traveling with a Smile Plus ticket will be entitled to an additional 10 kg, making a 30 kg limit, of checked baggage.
As an international passenger, you are advised to check-in at the airport 2-3 hours before the departure. Domestic passengers should make sure to check-in at the airport 2 hours before the departure although checkin can close just 45 minutes before the flight.
You can also check in online using the system they call “iCheck-in“. You will be required to enter your reservation code and last name on the booking and you will be able to view and manage the booking details such as select/change seats, select a special meal, specify Royal Orchid Plus (ROP) number, contact information or purchase excess baggage.
Payment includes airfare, fees, airport taxes, and other charges (if applicable). Fees will be calculated and billed according to the local currency of the destination of departure.
The passengers can pay using any of the following payment methods:
Being a member of the Star Alliance Programme, Thai Smile Airline has a frequent flyer program known as Royal Orchid Plus. Royal Orchid Plus is Thai Airway’s customer loyalty program that allows various awards to the members, including upgraded travel and air awards, hotel stays, lifestyle and promotional awards.
Royal Orchid Plus members can earn miles with eligible paid fares on all flights operated by Thai Smile and Thai Airways. These miles earned are also Qualifying Miles that count towards Royal Orchid Plus tier status.
If you’re a member of Royal Orchid Plus member, you can redeem air awards on Thai Smile operated flights with the use of Thai Award Chart.
Status Benefits with Thai Smile
Thai Smile also offers various status benefits –
Once you confirm your booking with Thai Smile, you can easily reserve your preferred seat online from up to 120 days before scheduled departure with no extra charges.
Thai Smile offers many offers to its customers. Enter the code “smilepass” or click here to avail various privileges and discounts.
The airline also offers comprehensive travel insurance coverage: