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Thai Smile

Thai Smile Logo

Thai Smile Airline is a regional airline based in Thailand. The airline is a wholly-owned low-cost subsidiary of Thai Airways.

Thai Smile Airline was founded in and started its operations in 2012. The company is headquartered in Bangkok with its hub at Suvarnabhumi Airport.

Initially named Thai Wings, plans for Thai Smile Airline the airline was intended to operate in the market gap between low-cost carriers and full-service airlines, but now the brand serves as Thai Airways’ Low-Cost Carrier.

Planes

The airline has a fleet of 20 Airbus A320-200s, which includes six Airbus A320-200s and fourteen Airbus A320-200SLs.

The cabins are configured into two classes – Smile and Smile Plus.

Some of the Thai Smile Airbus A320-200s are equipped to accommodate Smile Plus seating (extra legroom) and have a total of 166 seats. The rest of are fitted with 174 economy seats.

Being a business class, the middle seat of Smile Plus is always kept empty to allow passengers more space. It features 12 seats on domestic flights and 16 seats on international flights. 

Thai Smile Destinations

The airline flies to a total of 30 destinations primarily in Thailand but also in India, China, Cambodia, Malaysia, Laos, and Myanmar.

Documents to be Carried

  • Ticket
  • Photo ID
  • Boarding pass

Inflight Services

Thai Smile has a two-class configuration -

Domestic flight offers Economy (Smile Class) and Premium Economy (Smile Plus), whereas the International flights operated by the airline only offer Economy Class. 

Economy (Smile Class)

  • Complimentary beverage, light snack or sandwich
  • Smile café offers selection of cold and hot meals, snacks, and beverages for purchase
  • Seat pitch of 32 inch; free seat selection
  • No in flight entertainment
  • No blankets and pillows available
  • Baggage allowance of 20kg

Premium Economy (Smile Plus)

  • Hot meal with hot beverages including water, coffee, tea and soft drinks provided
  • No in-flight entertainment
  • Alcoholic beverages are offered on international flights
  • No blankets or pillows available
  • Seat pitch of 34 inch and middle seat in each row of three is kept free to create more space
  • Baggage allowance of up to 30kg

Thai Smile Baggage Allowances

Carry-on Baggage Policy

Passengers are allowed to carry a cabin item measuring a maximum of 56 x 45 x 25 cm and weighing a maximum of 7 kg. Additionally, passengers may have another personal item as hand luggage such as a camera bag, walking stick, etc.

Checked Baggage Policy

All Thai Smile passengers receive 20 kg of checked baggage. Passengers traveling with a Smile Plus ticket will be entitled to an additional 10 kg, making a 30 kg limit, of checked baggage.

How to Check-In?

As an international passenger, you are advised to check-in at the airport 2-3 hours before the departure. Domestic passengers should make sure to check-in at the airport 2 hours before the departure although checkin can close just 45 minutes before the flight.

You can also check in online using the system they call “iCheck-in“. You will be required to enter your reservation code and last name on the booking and you will be able to view and manage the booking details such as select/change seats, select a special meal, specify Royal Orchid Plus (ROP) number, contact information or purchase excess baggage.

Note:

  • Passengers cannot use iCheck-in with upgraded travel using Royal Orchid Plus miles.
  • THAI has the right to reject boarding if passenger’s travel documents are not complete.

Payment Methods

Payment includes airfare, fees, airport taxes, and other charges (if applicable). Fees will be calculated and billed according to the local currency of the destination of departure.

The passengers can pay using any of the following payment methods:

  • Credit Card: Payment can be made using a MasterCard, Visa, JCB, or American Express credit cards. The ticket will be issued once the payment has been made and confirmed.
  • Payments by virtual credit card and electronic credit cards are not accepted.
  • Alipay/Unionpay: Payments can also be made using Alipay and Unionpay.
  • Social Payment: You can also pay using social payment channels such as WeChat Pay.
  • Counter Payment: The maximum counter payment allowed is 60,000 Baht. You can also pay using TESCO Lotus, Pay at Post, Big C, Just Pay (TOT), Family Mart, True Money Express and M Pay and CenPay for which the maximum payment is 30,000 Baht.   
  • ATM: You can pay using Bank ATM, which includes Bangkok Bank, Siam Commercial Bank, Krung Thai Bank, Krungsri Bank, Thai Military Bank, and Kasikorn Bank. But, the maximum payment allowed is 100,000 Baht. 
  • Internet Banking: Payment is also possible through your Thai Internet Banking app or website.

Frequent Flyer Program

Being a member of the Star Alliance Programme, Thai Smile Airline has a frequent flyer program known as Royal Orchid Plus. Royal Orchid Plus is Thai Airway’s customer loyalty program that allows various awards to the members, including upgraded travel and air awards, hotel stays, lifestyle and promotional awards.  

Royal Orchid Plus members can earn miles with eligible paid fares on all flights operated by Thai Smile and Thai Airways. These miles earned are also Qualifying Miles that count towards Royal Orchid Plus tier status.

How to redeem Miles?

If you’re a member of Royal Orchid Plus member, you can redeem air awards on Thai Smile operated flights with the use of Thai Award Chart.

Status Benefits with Thai Smile

Thai Smile also offers various status benefits –

  • Gold and Platinum members are allowed extra baggage of 20kg, whereas Silver members are allowed to take 10kg. 
  • Platinum and Gold members get complimentary airport lounge access at Thai Smile branded lounges and Thai Royal Orchid Lounges. They can even bring one accompanying guest. 

Additional Services

Seat selection with no extra fees

Once you confirm your booking with Thai Smile, you can easily reserve your preferred seat online from up to 120 days before scheduled departure with no extra charges.     

Smile Pass

Thai Smile offers many offers to its customers. Enter the code “smilepass” or click here to avail various privileges and discounts.

Travel Insurance

The airline also offers comprehensive travel insurance coverage:

  • Accident Benefit during Overseas Travel
  • Loss of Luggage & Personal effects
  • Luggage / Flight Delay
  • Missed connection
  • Home Protection
  • Personal Liability

Thai Smile Destinations

Thai Smile Routes

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