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Suvarnabhumi to Improve Baggage Protection After Complaints
15th Mar 2017
Suvarnabhumi Airport management, in cooperation with the local police department, is stepping up the protection of passenger’s baggage. The airport made this move following a complaint by some passengers that their luggage was damaged and was not handled properly by the airport staff.
One passenger, in particular, warned the other customers on Facebook not to put anything of value in their checked-in luggage as it might get stolen.
The passenger, Montakan Tangsanga, claimed that someone broke a padlock on her travel bag while she was traveling from Suvarnabhumi to Okinawa, Japan. She said she and her friends were travelling on 26th February with Peach Aviation, Japan. Interestingly enough, according to Ms. Montakan, nothing was stolen, but she did found a watch not belonging to her in the bag.
Officials, however, maintain that Ms Montakan’s bag was untampered with during handling at the airport. Police Lt. Nathathorn Prousoontorn said her case is probably not theft-related. According to him, it is possible that the Japanese immigration office opened the Ms. Montakan’s luggage for inspection.
In several countries, one of them being Japan, airport officials are allowed to open passenger baggage to inspect its contents without asking for permission from the owner, if they are suspicious for any reason.
Mr. Nathathorn also said Ms. Montakan’s case did prompt the officials to take action and meet to discuss the growing baggage theft concerns that the passengers at Suvarnabhumi might have.
He also warned passengers not to put their valuable items in checked baggage. If that is absolutely necessary, he said customers can ask to the staff to wrap their luggage in a plastic wrap for a fee.
General Manager of Suvarnabhumi Airport, Sirote Duangratana said they talked with two companies dealing with luggage handling to make sure the airport baggage handlers are following the procedure by the book.
In particular, Bangkok Flight Services and Thai Airways International were told that they must work to improve their luggage handling or they might lose their contracts.
Ms. Montakan’s luggage was handled by BFS staff before it was loaded onto the aircraft. Mr. Sirote said that, after reviewing the security cameras, the officials found nothing unusual while the baggage was on the conveyor belt.
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