31st Oct 2017
As “no-show” passengers start to become an issue, affect revenue and cause flight wastage, Bangkok Airways is looking to put a stop to this behaviour. As of tomorrow, the Thai-based regional airline will start imposing fees on those passengers that do not show up for their scheduled flight.
The penalty fee will not be imposed on passengers who request a flight change with BA’s reservation centre at least two hours before their plane is to depart.
“No-show” passengers will have to pay 500 baht per leg on Economy Class for domestic flights, while for international flights the fee will be 1000 baht. The penalty fee for Business Class on domestic flights will also be 1,000 baht and on international flights it will be 2,000 baht per leg.
According to an insider within Bangkok Airways, the carrier will not charge a penalty fee for some of its high tier tickets as it sees customers who pay top fares as “favored flyers”.
Bangkok Airways isn’t the first airline to start imposing “no-show” penalty fees. Cathay Pacific, for instance, also has such fees.
On the other hand, low-cost carriers such as AirAsia simply invalidate “no-shows” tickets.
The airline has also launched an inaugural flight between Bangkok and Phu Quoc in Vietnam on Monday.
Present at the launch of a new service were Vice President of Sales Varong Israsena Na Ayudhya and Advisor for Network Management Peter Wiesner for Bangkok Airways and Phu Quoc District People’s Committee Chairman Dinh Khoa Toan and Director of Phu Quoc International Airport Nguyen Minh Dong, while the special guest onboard the first Bangkok-Phu Quoc flight was the Ambassador of Vietnam to Thailand Nguyen Hai Bang.
The Thai-based carrier will operate four flights per week between Bangkok and Phu Quoc. Flight are scheduled to depart every Tuesday, Thursday, Friday and Sunday from Suvarnabhumi International Airport in Bangkok at 11:30 AM with flight number PG991 and will arrive at Phu Quoc International Airport at 13:10 PM.
The return flight, number PG992 will depart on the same days at 13:50 PM from Phu Quoc Airport and arrive at Suvarnabhumi at 15:35 PM.
Bangkok Airways will use 70-seater ATR72-600s for Bangkok-Phu Quoc flights.