Travellers miss wedding due to oversold flight seats

16th Nov 2022

Busy Airport

This morning, a Thai airline reportedly oversold seats on a domestic flight from Suvarnabhumi Airport in Bangkok to Udon Thani in northeast Thailand, preventing four people from making a wedding.

A subdistrict head from Rayong province named Phaiboon Sawanprai told reporters at 8 a.m. that he had bought four valid plane tickets through the airline's app for a flight that left Suvarnabhumi Airport at 7:05 a.m. and landed in Udon Thani at 8:20 a.m.

Thai media did not identify whose airline reportedly committed the error, but a simple Google search indicates that ThaiVietJet is the only airline that flies from Bangkok to Udon Thani at 7:05 a.m. on Wednesdays.

Phaiboon and his family checked in at the airport as usual upon their arrival. But as they were getting ready to board, airline staff told them that the plane was full, even though they had tickets and seat reservations.

The personnel informed Phaiboon that there was a "sales error" and that the airline sold too many tickets by accident. The next available flight was at 1 p.m., the airline employees informed Phiboon.

Phaiboon and his family were supposed to attend a wedding in Laos today, so 1 p.m. was not an option. They had previously paid for a rental vehicle, which they intended to pick up at Udon Thani before driving north into Laos.

Phaiboon was irritated that he had spent money on flights and a rental vehicle, but he was furious that he and his family had missed the vital wedding. He said that he played a key role in hosting the wedding, calling it a "fortunate occasion" that he did not want to miss.

The subdistrict head said that he wants the airline to explain what went wrong and accept responsibility for the tragedy. He stated that the airline should guarantee that this never occurs again.

The airline has not yet issued a public comment on the event.