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Airports and airlines improve planning for crowds
6th Jun 2022
After witnessing huge waits for flights at Suvarnabhumi airport, Thailand's Civil Aviation Authority (CAAT) has urged airlines and airports to make immediate improvements.
Long weekend lines at Suvarnabhumi are a sign that tourism is resuming., but on Friday, a passenger on a Thai Airways International (THAI) flight travelling from Suvarnabhumi posted a video online exhibiting a long check-in line, alleging that some passengers had to wait more than three hours to board and that others missed their planes entirely.
Although the CAAT acknowledged the problem, it stated that no passengers were impacted. The crisis was handled by 10 a.m. on Friday, according to the authorities.
According to the CAAT, THAI executives were on the scene seeking to alleviate the traffic congestion, which was blamed on the holiday weekend and a higher-than-usual number of passengers. Long queues were caused by a lack of workers, according to THAI executives, but more personnel are being hired now that the country is reopening and more travel is expected.
The CAAT said it was working with airlines and airport officials to improve passenger service, asking them to prioritise customers who were close to departing and make other necessary steps to avoid overcrowding.
The agency issued a directive to all parties this week to begin making preparations in anticipation of loosened limits for international arrivals and a return to pre-Covid-19 pandemic passenger numbers, but it has since admitted that many airlines may still be understaffed.
In light of the recent scenario, it is now advocating for a re-calibration of airline and airport response strategies. The relevant institutions have also been urged to keep travellers updated on the situation as it develops.
Passengers are also being advised to come two to three hours before departure to ensure that they can check in for their flights on time.
As most Covid-related limitations have been lifted, domestic travel has been slowly increasing. In addition, as of June 1, most limitations on foreign arrivals, including quarantine for non-vaccinated visitors, have been eliminated, and the Thailand Pass registration system has been streamlined.
As a result, authorities anticipate a noticeable increase in inbound tourists in the coming weeks. In April, 293,350 foreign visitors arrived in the country, up 39% from March.
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