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Nok Air Apoligise to Customers
4th Mar 2016
Today, 4th March Nok Air sent an email apology to their customers regarding the flight cancellations on Sunday, 14 February. the airline's CEO, Patee Sarasin, said the cancelations were due to the pilot's strike, which left certain flights without enough staff:
We are now well along with rearranging our internal structures, as we aim to put new pilots in place, and fully re-assign our current pilots. The customer teams are continuously reaching out and contacting passengers to inform them of any flight changes, and they are working out flight arrangements prior to passengers travel dates, under the regulations of the Department of Civil Aviation (DCA).
Khun Sarsin went on to assure customers that staff have now been re-aligned to handle their current schedules and that should any more cancellations have to be to scheduled flight, the customer service teams would help customers find suitable travel arrangements:
We here at Nok Air want reaffirm to you, our passengers, our steadfast commitment to pursuing true service excellence, as we adhere to the highest of international standards, and the best possible business practices,, while constantly aiming to improve, and continue be a true Thai airline.
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