Orient Thai Airlines operates its airline business based on the philosophy of “Do it by heart,” offering affordable airfares, as well as friendly and flexible services to bring a smile to customers’ faces, a customer-oriented attitude, and fair business practices.
Orient Thai Airlines Co. Ltd. currently offers both domestic and international flights out of Suvarhabhumi International Airport. Formerly known as Orient Express Air, it was founded in Cambodia as Cambodia International Airlines (CIA) until its acquisition by Udom Tantiprasongchai and his wife Nina Tantiprasongchai in 1995, when it became Asia’s first international charter operator.
Orient Thai Airlines has always stressed its commitment to safety, and providing the most efficient service to its passengers. This includes the punctuality, courtesy, and comfort that it incorporates as the fundamental core of its business and employee practices.
The airline, together with its subsidiary, Kampuchea Airlines, gained early renown for transporting refugees from around the world in service to the International Organization for Migration (IOM). It was appointed a designated UN carrier responsible for transporting troops undertaking peacekeeping operations around the world. It was likewise the go-to airline for Muslim Hajj pilgrims flying to Saudi Arabia.
To date, Orient Thai Airlines remains the only domestic and international carrier to bear the Royal Seal of Thailand, made possible in part due to owner Udom Tantiprasonchai’s close ties with the Kind of Thailand, and his efforts in helping the country break traditional commercial barriers.
The airline has pledged to offer reasonable and competitive rates to its passengers, while paying attention to the smallest details, like free on-board snacks and drinks, and warm, attentive services towards all its customers.
Orient Thai Airlines currently has a fleet of 15 aircraft servicing domestic and local destinations that include Hong Kong, Bangkok, Chiang Mai, Chiang Rai, Hat Yai, Phuket, Trang, Nakhon Si Thammarat, and Udon Thani.
Orient Thai Airlines is a “Do it by heart” company that offers both scheduled and charter services around Southeast Asia with a fleet of 14 aircraft. Founded in 1995, it holds the distinction of being Asia’s first operator of international chartered flights, a service the airline specializes in.
Orient Thai boasts of being Thailand’s leading low-fair airlines, offering budget airfare to people from all walks of life. Applying world-renowned Thai hospitality and a commitment to safety towards all its services, it continues to strive to provide friendly and flexible services in line with its customer-oriented approach.
While the airline accepts bookings through phone or authorized business agents, as part of its goal to improve customer service, Orient Thai offers free 20 kilograms of check-in luggage as one of its benefits for all passengers. For busy travelers on the move, its mobile phone application allows viewing of flight information, seat selection, as well as a book-and-pay facility.
For passengers who book their flights online, Orient Thai provides for seat selection, free of charge. Passengers can even register an iTicket for free at any of the airlines’ ticketing counters, with an additional incentive of bonus points on all airfare rates for Go Card members.
The airlines’ Go Card is geared at giving a greater level of convenience for every journey with Orient Thai. The pre-paid card comes in Platinum and Gold levels, and allows passengers the option to pay for their flights with a discount of between 8 percent to 10 percent off regular airfare.
Customers who want to give the gift of travel to loved ones, the airline presents travel gift cards with valuations of THB 1,000, THB 2,000, and THB 3,000. The fully-transferable card can be used to purchase airfare, airport tax fees, excess baggage charges, date-change fees, and pet fare, among many others.
Orient Thai Airlines has a fleet size of 14 responsible for ferrying air passengers on scheduled flight services to 8 destinations all over Thailand, and in Hong Kong. Based at the Suvarnabhumi International Airport in Bangkok, Orient Thai also offers charter services across the region.
There are four ways with which to book airline tickets via Orient Thai Airlines. One is through online booking through the airline’s website at www.flyorientthai.com. Passengers are given the option to book their flights using their Orient Thai Go Card frequent flyer membership that gives them between 8% to 10% value back discounts on airfare, through their Mi-Ni I Pass vouchers, or using their Orient Thai i Ticket ID card to accumulate bonus points or redeem airfare discounts.
Travelers may also book their Orient Thai air tickets through the airline’s call center by calling 1126, or they may choose to buy their tickets via Orient Thai airline ticket counters at the airport.
The fourth booking method involves purchasing airfare through authorized booking agents or accredited Orient Thai distributors. Passengers traveling in a group of 9 or more will need to make their group bookings via the airline’s call center.
Passengers may pay through credit card when they book online or through the airline’s call center. They may also opt to pay at any Siam Commercial bank counter, at airport Counter Services, or through K-Mobile Banking through ATM or debit card.
Passengers are advised to check-in 40 minutes before their scheduled departure time prior to closing time at airport check-in counters.
For more information on Orient Thai ticket reservations, bookings, and payments, travelers can get in touch with their domestic head office at 18 Ratchadapisek Road, Klongtoey in Bangkok via their contact numbers : (662) 229-4260, (662) 229-4278-9, or (662) 229-4100-1 for overseas calls. Orient Thai also has a Call Center number, 1126, and can be reached for reservations through [email protected] and [email protected]
Passengers may also opt to inquire at Orient Thai ticket sales counters at the Don Mueang International Airport Office, Suvarnabhumi International Airport Office, Chiang Rai International Airport Office, Chiang Mai International Airport Office, Phuket International Airport Office, Nakhon Si Thammarat International Airport Office, Trang International Airport, and Hat Yai International Airport.